Return Policy: Because our items are designed by you, and made for you...we do NOT offer returns. Once your order is placed it is final. Please be aware of your sizing and fabric selection. If you feel that your items are defective please reach out to customer service within 3 days of receiving your items. Don't forget! We offer a handmade guarantee! If your seams rip or become loose, we will mend them! Just reach out to customer service and we will get you taken care of!
Code Refunds: We rarely offer discounts, and we know the excitement if you receive a discount count. Unfortunately, if you forget to use your discount code, we are unable to refund your order or the difference. Refunds will only occur if there was an oversell or an error on our end. Don't stress! Your coupon code has an expiration date and as long as it is used before the expiration, you can apply it on your next order!
Handmade Guarantee: Your items are handmade and sewn with love. We offer a handmade guarantee and will fix and seams that are loose and/or tear. Please understand that rough wear and tear is not included in this guarantee (i.e. scooting on cement and ripping the material). If you have questions about your item and the Handmade Guarantee please contact customer service.
CUSTOMER SERVICE CONTACT: firstname.lastname@example.org
SHIPPING/ TURN AROUND TIME:
We know you want your items...and trust us! Macy Kate Boutique is worth the wait! Here's a quick breakdown of our Shipping Policy.
Custom Pieces (Typically our Friday night release)
If you created your piece, this is considered custom. ALL custom pieces have a 6-8 week turn around time. WHY!? Because each piece is made to order. We are literally creating, cutting, and sewing your perfect creations! Sometimes we are able to send it out sooner, but for the sake of not being disappointed...please plan on the 6-8 week TAT.
MKB Marketplace / Auctions / RTS Events / Swag Shop (Already made, no customizations)
These are already created and ready to be yours! These items will ship within 3-5 business days! Yay!
Custom Pieces WITH RTS Items: Our Swag Shop is always open! That means you can purchase a release that is custom (6-8 weeks TAT) with an item that is in stock and ready to ship (RTS). The in stock item will SHIP WITH YOUR CUSTOM PIECE. Meaning, your RTS item will ship when your custom piece is ready. If you would like your RTS item within 3-5 business days, we suggest ordering separately.
Our shipping costs are calculated by weight and will appear on the check out page. Please know that we have no control over shipping rates. We are able to ship internationally, and again these rates will appear on the check out page.
We are not responsible for packages once they have been scanned into the post office. We do offer insurance from Route. Route is automatically added to each order, and you have to manually unselect this option.
Route covers lost packages, insanely delayed packages, and packages that were scanned as delivered but did not arrive.