MKB Customer Service:
What makes MKB so amazing?
The quality! MKB is owned and run by a 4th generation seamstress with over 30 years of sewing experience. I am not self taught and quality is unmatched. I only select fabrics that I know will last far after your sweet babe is grown out of them. My heart is to allow other stay-at-home mom’s the opportunity to raise their babies and not have the pressure of going to work to pay daycare. MKB is currently helping support 38 families around the United States. When you purchase MKB, you are enabling moms just like you provide for their families! Everything is made right here in the USA!
How is MKB sizing?
MKB is true to size for large national brands. It’s always suggested to purchase the same size you would from a mall brand company. I work hard to make sure your pieces fit your babe. There is also a sizing chart located in the sizing tab of this website.
How do I order?
Ordering is easy! Under the Shop tab, select your size range (0/3m-4T or 5-8). You’ll see the fabric pictures. Select the fabric you want. From there, you’ll select your size, style, sleeve length, and any applicable add on’s available for your style. Once you’ve perfected your piece, hit “Add to Cart” and head to your next fabric or check out!
MKB has a tendency to sell out quickly sometimes. It’s advised that you check out a few times to make sure you get what you want! Start with the fabric you absolutely can’t live without and check out. Then head back and work down your list of must haves. You'll be well on your way to a closet full of coveted and well loved MKB!
Do you combine orders?
Unless you are international/APO, we do not combine orders. There are rare exceptions but those would be discussed ahead of time. Many shipping options are offered at check out to meet your budget.
Where is my order?
Your order is coming! All releases have a current turnaround time noted in the website listing itself as well as in the Facebook VIP group. Most releases average 7-10 weeks for a turnaround time. I know you love your MKB and are super excited to get it! We do our best to get it to you as quickly as possible!
How can I find an update about my orders?
Every Monday, a weekly update is posted in the VIP group. It’s pinned to the top of the Announcements section so it’s easy to access. It has the status of each open release and where it’s at in production. This is absolutely the best place to find a quick update on your MKB goods and where they’re at! *Please note: If Monday is an observed holiday, the weekly update will be posted Tuesday that week.
Why does MKB have so many open releases at the same time?
There are several steps to getting your amazing MKB onto your babe. At any given time, there are approximately 1500 pieces in some sort of production. The flaylay you see in the Facebook VIP or this website is only the beginning.
From the time you order, your invoice goes into pre-production. This step is essential as all facets are checked to ensure you get exactly what you ordered. From there it goes into cutting. MKB has properly trained cutters who hand cut every piece that’s part of your item. Once a piece has finished in cutting, it heads to full production (sewing). The sewing is where the longest part of the turnaround time is. Each seamstress is hand chosen by me for their quality, attention to detail, and clear understanding of the craftsmanship of their skill. Once it’s been sewn, it returns to the quality control department. They inspect all handmade pieces and verify quality, workmanship, and detect any issues that a piece may have. I work closely with them as this is the final stage and what you’ll see in your mailbox! Once your piece is cleared in quality control, it heads to the shipping department where it’s matched to your invoice and shipped out! Each stage of production has it’s own specific team to work with it. As they finish, another release is ready for them, keeping work consistent. I release based on production schedule and to keep everything running very smoothly.
Do you ever offer Ready To Ship (RTS)?
I do offer RTS at times! RTS will always be advertised in the VIP group and will always be listed on the “Release Dates” tab on this website as well.
A release is in shipment but I haven’t received a shipping notice. Is my item lost?
The short answer: no. Shipment often times takes 10-14 days to be completely shipped. When a release is completely 100% shipped, the weekly update will say so. If you haven’t received shipping notification at that time, please reach out and we will check on it asap!
What if I need to change an order?
Once an order is placed, it cannot be changed. All MKB is customized for you. Please make sure you take the current turnaround time into consideration before ordering to ensure correct sizing and season options are chosen!
I moved. How do I change my address for my orders?
MKB is always shipped USPS. The best way to ensure you get your MKB is to have your mail forwarded. It’s quick and easy to do thru the post office!
There’s a mistake in my order. Who do I contact?
Mistakes don’t happen often, but with handmade production, a few slip thru the cracks sometimes. First, we are so sorry! Second, please reach out to customer service and your issue will be addressed within 24 hours. firstname.lastname@example.org
How do I care for my MKB?
Please wash your MKB inside out in cold water and tumble dry low or lay flay to dry for best results. All washing instructions are included on the back side of your size tag.