Estimated 6-8 week turnaround for all releases. Shipping time is not included in the estimated turnaround time. All turnaround times are estimated and can fluctuate a few extra days as we are dependent on production shipments during the process of creating your custom handmade clothing.
Please note: Due to the high demand for Macy Kate Boutique, oversells do happen. If an oversell occurs on your order, a refund will be issued for the oversold item as soon as we are made aware of it. Please check the VIP group for the cart issues post if you have an oversell or suspect you may have one. Alternately, you can send an email to customer service: firstname.lastname@example.org. Thank you for your understanding!
Invoices cannot be changed once submitted and paid. Change of address is not permitted at this time to ensure buyer and seller protections. Please make sure the turnaround time is taken into consideration during purchase to ensure the correct size and style for the season are ordered.
Lost packages are not the responsibility of Macy Kate Boutique. Once a package has left our headquarters, we are no longer responsible for it’s tracking and delivery to the corresponding address. A 3rd party shipping insurance is offered at checkout for a minimal fee and will cover any shipping issues incurred.
All sales are final. If the item you receive isn’t correct for what was purchased on your invoice, please notify Macy Kate Boutique via email at email@example.com immediately so we can correct it. Every effort is made to ensure your order is accurate and created specifically for you. We strive to create happy customers and will always correct our errors when given the opportunity to do so.